Pleasures of Gifting

How can I place an order?

Placing an order with G&G is easy. First you will need to browse or search for the items you would like to order. You will find links to browse lists and more detailed product-specific searches in the top navigation bar of each page. When you find an item that interests you, click on 'Buy', Add Items to your Shopping Cart, Create an account and place the order by making an Online Payment. You will get a system generated Order ID on your registered Email ID.

Online Orders and use of credit card

Orders are accepted only online after securing your payment through the credit card information submitted by you.

We accept Credit Card (both Indian and International), Visa Master& Maestro card.

Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

Yes. Our payment gateway runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.

While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the Credit Card information.

All modern Web browsers support the SSL standard.

How do I get Order confirmation?

After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us. If you are registered use you can login and also see you order details.

How much time do you take to deliver after the payment has been made?

We shall deliver your gift within 3-5 working days of securing your payment. Our products are sent through renowned courier services. Confirmation through e-mail shall be sent to you after your order has been shipped.  G&G delivers gifts to all over India and can ship to major countries too. You can review the status and other information of all your orders, whether pending or delivered or cancelled that you have placed with G&G by going to the Track Order link available on our Website.

Your order passes through following states before it finally enters the 'Delivered 'state:

a) Pending: This is the default status for your order and it comes as soon as order is placed.

b) Delivered: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.

c)  Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

You can send a mail to our Customer Service Group at info@gold-gem.com

We charge order value in the INR. This may cause a slight variation in the dollar-value and that charged from your credit-card due to fluctuation in conversion rates.

Please ensure yourself or your representative is present to receive the goods, failing which the goods will be send back to G&G office in Chennai. If products are returned back G&G may charge you for sending the products again to your delivery destination.

Free Shipping

G&G offers FREE SHIPPING to any parts of India.

For International shipping, price will be quoted separately.

Please select the product and check shipping charges in the Cart or Payment page to confirm for free shipping.

Where do I register complaints?

All complaints regarding the non-delivery of the partial order or any other similar issues regarding the delivered products send ur email at info@gold-gem.com

Jurisdiction for any disputes will be Chennai, Tamilnadu, India.

In case of an unsuccessful transaction where your account has been debited but there is no Order confirmation from G&G then please contact us at info@gold-gem.com

Product received damaged/defective/different than the one ordered?

Mail us at info@gold-gem.com with your order details and we shall resolve the issue at earliest.

We welcome your feedback and Comments at info@gold-gem.com